I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | A great place This is a great place to order from. My Canvas Prints look great. I received them quickly, everything went smoothly.
Thank you very much for your great business.
Brandy Brothers, Calgary | I received your email stating to review and contact you if we had any changes.
I did that plus left a VM with my order number to advise that I wanted to change the color of the frame.
Not only did I not get a call or email back, you shipped the order after you asked me if the order needed to be modified.
Not good service.
What\'s the point of asking if you aren\'t going to respond.
Beth P., Fort Lauderdale | canvases came back looking great I was holding on to a few prints from my travels to SE Asia. I was nervous about sending them all away to get stretched but it was so worth it! My canvases came back looking great. I can tell that there was careful attention put into each one. I was also impressed with the contact I had with the company regarding shipping information. Additionally, upon opening it was obvious that they were so carefully packaged to ensure they arrive safely! Thank you!!
Lynn, Edmonton |